Terms of Service

Last Updated: January 1, 2025

These Terms of Service ("Terms") govern your use of the services provided by KAVERAMMA COFFEE CURING WORKS PRIVATE LIMITED ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By engaging our coffee processing services or digital marketing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Services Description

2.1 Coffee Processing Services

We provide comprehensive coffee processing services including but not limited to:

• Coffee curing and drying services
• Coffee bean processing and hulling
• Quality control and grading
• Export documentation and logistics support
• Storage and warehousing facilities

2.2 Digital Marketing Services

Our digital marketing services include:

• Search engine optimization (SEO)
• Social media marketing and management
• Content creation and marketing
• Pay-per-click (PPC) advertising
• Website development and maintenance
• Digital strategy consulting

3. Client Responsibilities

3.1 Coffee Processing Clients

• Provide coffee beans that meet our quality standards
• Ensure proper documentation for all coffee deliveries
• Make timely payments as per agreed terms
• Comply with all applicable regulations and certifications
• Provide accurate information about coffee origin and processing requirements

3.2 Digital Marketing Clients

• Provide necessary access to digital platforms and accounts
• Supply accurate business information and marketing materials
• Review and approve marketing content in a timely manner
• Maintain compliance with platform policies and regulations
• Provide feedback and communication as required for campaign optimization

4. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Coffee processing services: Payment due within 30 days of service completion
• Digital marketing services: Monthly payments due in advance
• Late payments may incur additional charges as specified in service agreements
• All prices are exclusive of applicable taxes unless otherwise stated
• Payment methods include bank transfer, check, and approved digital payment platforms

5. Quality Assurance

We are committed to maintaining the highest quality standards in all our services:

• All coffee processing follows international quality standards
• Regular quality checks and testing throughout the processing cycle
• Digital marketing campaigns are monitored and optimized continuously
• We maintain certifications and comply with industry best practices
• Quality issues will be addressed promptly and fairly

6. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of services provided
• We are not liable for indirect, consequential, or punitive damages
• Force majeure events (natural disasters, government actions, etc.) may excuse performance
• Coffee quality may be affected by factors beyond our control
• Digital marketing results depend on various external factors and cannot be guaranteed

7. Intellectual Property

Intellectual property rights are protected as follows:

• Clients retain ownership of their coffee products and business information
• We retain rights to our processing methods and proprietary techniques
• Marketing materials created for clients remain client property upon full payment
• We may use anonymized case studies for marketing purposes
• Third-party intellectual property rights are respected and protected

8. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and trade secrets
• Coffee sourcing and processing details
• Marketing strategies and campaign data
• Financial information and pricing details
• Any information marked as confidential by clients

9. Termination

Service agreements may be terminated:

• By either party with 30 days written notice
• Immediately for material breach of terms
• Upon completion of agreed services
• For non-payment after appropriate notice
• Final deliverables and payments will be settled upon termination

10. Dispute Resolution

Disputes will be resolved through:

• Good faith negotiations between parties
• Mediation if direct negotiation fails
• Arbitration under Indian Arbitration and Conciliation Act
• Jurisdiction: Courts in Kodagu, Karnataka, India
• Governing law: Laws of India

11. Contact Information

For questions about these Terms of Service, please contact us: