Privacy Policy

Last Updated: January 1, 2025

KAVERAMMA COFFEE CURING WORKS PRIVATE LIMITED ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our coffee processing services
• Engage our digital marketing services
• Contact us through our website or phone
• Subscribe to our newsletters or updates
• Participate in surveys or feedback forms

1.2 Business Information

For our services, we may collect:

• Company name and business registration details
• Contact information (name, email, phone, address)
• Coffee estate information and production details
• Financial information for billing purposes
• Marketing preferences and business objectives

1.3 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Provide coffee processing and curing services
• Deliver digital marketing campaigns and strategies
• Process payments and manage billing
• Communicate about service updates and progress
• Provide customer support and technical assistance

2.2 Business Operations

• Improve our services and develop new offerings
• Conduct market research and analysis
• Maintain quality control and compliance
• Manage inventory and logistics
• Ensure security and prevent fraud

2.3 Communication

• Send service-related notifications
• Provide industry updates and newsletters
• Respond to inquiries and support requests
• Share relevant business opportunities
• Conduct customer satisfaction surveys

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

• Third-party logistics and shipping companies
• Payment processing and banking services
• Digital marketing platforms and tools
• Cloud storage and IT service providers
• Professional advisors (legal, accounting, consulting)

3.2 Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal process or government requests
• Protection of our rights and property
• Investigation of fraud or security issues
• Emergency situations involving safety

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics
• Improve our services and operations

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Request data portability where applicable

6.2 Communication Preferences

• Opt-out of marketing communications
• Update your communication preferences
• Choose specific types of notifications
• Unsubscribe from newsletters and updates

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide personalized content and recommendations
• Enable social media features and integrations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Our services are primarily operated from India. If you are located outside India, please be aware that your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services
• Other appropriate communication methods

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: