Refund Policy

Last Updated: January 1, 2025

This Refund Policy outlines the terms and conditions for refunds related to services provided by KAVERAMMA COFFEE CURING WORKS PRIVATE LIMITED ("Company," "we," "us," or "our"). We are committed to customer satisfaction and fair business practices.

1. General Refund Policy

Our refund policy varies depending on the type of service provided. We strive to ensure customer satisfaction while maintaining fair business practices. All refund requests are evaluated on a case-by-case basis, considering the specific circumstances and the nature of the service provided.

Refunds, when applicable, will be processed within 15-30 business days of approval and will be credited to the original payment method used for the transaction.

2. Coffee Processing Services Refund Policy

2.1 Service Completion

For coffee processing services, refunds are generally not available once processing has commenced, as our services involve:

• Physical processing of coffee beans
• Use of specialized equipment and facilities
• Allocation of skilled labor and resources
• Time-sensitive processing procedures
• Quality control and testing processes

2.2 Quality Issues

If there are quality issues with our processing services that are directly attributable to our negligence or failure to follow agreed specifications:

• We will first attempt to rectify the issue at no additional cost
• If rectification is not possible, a partial refund may be considered
• Claims must be made within 7 days of service completion
• Independent quality assessment may be required
• Refund amount will be proportional to the extent of the quality issue

2.3 Service Cancellation

For cancellations before processing begins:

• Cancellation more than 48 hours before scheduled processing: Full refund minus 10% administrative fee
• Cancellation 24-48 hours before processing: 75% refund
• Cancellation less than 24 hours before processing: 50% refund
• Cancellation after processing has started: No refund available

3. Digital Marketing Services Refund Policy

3.1 Monthly Service Plans

For ongoing digital marketing services:

• Services are billed monthly in advance
• Cancellation must be provided 30 days in advance
• No refund for partial months of service
• Unused advertising spend may be refunded
• Setup fees and completed work are non-refundable

3.2 Project-Based Services

For one-time digital marketing projects:

• Refunds considered only if project deliverables are not met
• Partial refunds based on percentage of work completed
• Client must provide specific feedback on unmet requirements
• Opportunity for revision and correction before refund consideration
• Creative work and strategy development are generally non-refundable

3.3 Performance Guarantees

While we strive for excellent results, digital marketing outcomes depend on various factors:

• Market conditions and competition
• Client industry and target audience
• Quality of client's products or services
• External platform algorithm changes
• Economic and seasonal factors

We do not guarantee specific results and refunds are not provided based solely on performance metrics.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your service agreement number and invoice details
3. Clearly explain the reason for the refund request
4. Provide supporting documentation if applicable
5. Allow 5-7 business days for initial review

4.2 Required Information

Please include the following information in your refund request:

• Full name and contact information
• Service agreement or invoice number
• Date of service or payment
• Detailed explanation of the issue
• Supporting evidence (photos, documents, etc.)
• Preferred resolution or refund amount

4.3 Review Process

Our refund review process includes:

• Initial acknowledgment within 2 business days
• Thorough investigation of the claim
• Review of service records and documentation
• Consultation with relevant team members
• Final decision communicated within 10 business days

5. Non-Refundable Items

The following items are generally non-refundable:

• Setup fees and initial consultation charges
• Third-party advertising spend (Google Ads, Facebook Ads, etc.)
• Domain registration and hosting fees
• Software licenses and subscriptions purchased on behalf of clients
• Completed coffee processing services meeting agreed specifications
• Custom research and strategy development
• Time spent on completed project phases

6. Force Majeure and Exceptional Circumstances

In cases of force majeure events or exceptional circumstances beyond our control:

• Natural disasters affecting our facilities
• Government regulations preventing service delivery
• Pandemic-related restrictions or closures
• Major equipment failures or technical issues
• Supply chain disruptions affecting coffee processing

We will work with clients to find alternative solutions or provide appropriate refunds based on the specific circumstances.

7. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request a review by our senior management
• We encourage open communication to resolve disputes amicably
• Mediation services may be utilized if necessary
• Legal disputes will be handled according to our Terms of Service
• All communications should be documented in writing

8. Refund Processing

8.1 Processing Time

Approved refunds will be processed as follows:

• Bank transfers: 5-7 business days
• Credit card refunds: 7-14 business days
• Check payments: 10-15 business days
• Digital payment platforms: 3-5 business days

8.2 Refund Method

Refunds will be issued using the same payment method as the original transaction unless otherwise agreed upon. If the original payment method is no longer available, alternative arrangements will be made.

9. Contact Information for Refunds

For refund requests and related inquiries, please contact us:

10. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on our website and communicated to active clients. Continued use of our services after policy updates constitutes acceptance of the revised terms.